General Terms :

Cancellations and Returns

Shipping Criteria

Generally orders are dispatched according to delivery schedule. For Lead time item Customer will be communicated accordingly with expected date of shipping. Once the material is shipped, it can’t be modified or cancelled. We accept cancellation within 72 hours from time of placing/booking order.

Return/Replacement Criteria

It is only applicable for parts & Spares and consumables
different from what was ordered
delivered with any defect
missing parts or accessories
delivered in a physically damaged condition, or
Significantly different from the description given by the merchant

How to raise a return request?

If you have received a damaged product or an empty parcel or any item is missing from the package or for the reasons fulfilling conditions previously mentioned, you can lodge the Return Request or Complain on our mailing address i.e."support@inditechkart.com" with the exact image of the defective product or you can contact on our helpline number i.e. +91-7982189776 within 12 hours of receiving the order. Customer Support will confirm the return request and will inform you about the Pickup Process. Please ensure that the product is in unused and original condition, includes all labels, User manual, Warranty card and the invoice along with the product.

Where to return product?

Our courier service facilitate pickup from areas under certain pin-code, If your area does not comes in serviceable area then you must have to courier the item to following address:

KrishMR Infra & Water India Private Limited.

Head office: 6E, Pocket – J and K, Dilshad Garden New Delhi-110095

How to cancel an order?

In case you want to cancel your order, you need to lodge cancellation request on our mailing address i.e. “support@inditechkart.com” or you can contact on our helpline number i.e. +91-7982189776.

Please note: : Cancellation request can be accepted only within 72 hours from placing/booking order of product

inditechkart.com reserves the right to cancel order under following scenarios:

Product no longer available or temporarily out of stock
Non-serviceable locations
Restriction on the quantity ordered
Problems identified by our Inspection & Quality Department.
Incomplete or inaccurate address

Refund Policy:

If the product of your choice is unavailable in your preferred specifications or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you in the following way:

You can drop us a mail at support@inditechkart.com stating your Order Id during mailing or you can lodge a request through call on ourcustomer support no. 7982189776. Your refund will be processed after approval. Once your refund has been approved, your money will be credited back to you in one of three ways:

As an NEFT transfer if you paid via Bank Transfer to our account.
As a refund via the same source that you used to pay for the order (called Back to Source, this method is available for all sellers). For example, this means that if you paid via your ICICI Debit/Credit card, your refund will be credited to the same card/account.
If you have made the payment through QR Code through Paytm or any other wallet, then it will be refunded to the same wallet.

Once the refund is initiated from our side you will get an email confirmation and it takes max. 5 working days to credit the amount in your account. If the amount is still not reflected you may contact us in the same email id or contact no mentioned above.

Terms and Conditions

Cancellation and returns are never applicable in terms to Projects, systems, tanks and heavy equipment/plants in any circumstances
Any Product which has been used/worn or altered is not eligible for return
Physical damage to the box or to the product cannot be exchanged or returned
If the return request is raised beyond the advised timeline is not eligible for return
If returned without original packaging and accessories is not eligible for return
If the sealed package of branded products is opened, then the return policy is voided
Brand Packaging should be intact
If the Product code/Model number is of your choice, then the return request is not eligible.
Replacements will depend on the availability of the item
Product must be in its Original Condition
There are certain categories where, return is not possible, Please refer Table 1.1

Table 1.1 Categories with Return/Replacement exceptions

Product Categories

Return Conditions/Exception (Product cannot be returned)

Safety and Tools

Power tools, if used/ damaged during operations

Safety items if unpacked from seal packed

Electricals

If motor is used in the application

If wires & cables is unpacked from seal packed

Test and Measurements

If sensors, callipers, gauges are taken into operations

Pneumatics

If the company seal is opened

Water Pumps

If the pump is taken into operation or fitted in bore in case of bore-well/submersible.

If pump is selected by you/your own technician

Hardware

If seal of bearing is broken

If seal of hydraulic oil/paint is opened

Consumables

If the seal of standard pack is tempered

Warranty & Guarantee

All the materials sold in inditechkart.com Covers General warranty terms as per OEM Policy. inditechkart.com Supports in execution of the warranty with regards to OEM.

Mode Of Payment

inditechkart.com accepts 100% advance payment before dispatch through secure payment partners like Razorpay, CCAvenue , Paytm.

Security Of Payment Method

inditechkart.com uses the Latest Version of TLS , a robust data Security Protocol, that enables digital devices to communicate securely over the internet.

Charge-Back Options

Charge - back options are as per Payment Gateway Policy & RBI Guidelines.

Grievance Redressal Mechanism

Customers can Lodge their complain for after Sales service or any other issue at scm@inditechkart.com.com . Our team will get back to you within 2-3 working days.

* The above points are valid for online Purchase through website portal .

For any existing Corporate Customers Kindly Contact your assigned account manager, for any new Business Association kindly drop a email on support@inditechkart.com